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EasyWorkatHome Support

  • Buyers can find and contact available freelancers from freelancers listings

When a Buyer agrees to start work with a freelancer, whether by purchasing an Offer or by accepting a custom Job proposal, they are asked to pay some funds into an Escrow account.

The amount paid into Escrow is the full price of the Offer service, if an Offer purchase, or a deposit amount as defined in the accepted Project proposal.

These funds are not paid to the freelancer at this point. Instead, they are held on the Buyer’s behalf so that the freelancer has some security before they start work, and so that the Buyer does not have to pay any money upfront before they have received the agreed deliverables.

These funds are released from Escrow to the freelancer when a Buyer confirms that they are happy to pay the freelancer.

EasyWorkatHome provides you with several important tools to keep you protected and ensure you get paid. We advise you use them wisely.

Escrow

First, we have an Escrow facility that allows you to request the funds be put in place before you start working. We advise that, for small jobs or where you have no record working with the Buyer you request either all the funds be put in Escrow or agree to milestones, which have been pre-fund to Escrow (as a deposit) before you start work on each milestone.

Please note: All you need is to ensure that the funds are in place by requesting a deposit. It is usually best you complete the Job and Invoice for the whole lot in one go in the end.

Feedback

Second: EWH operates an online reputation system based on feedback reviews from other users.  We advise you look at the Buyer’s profile when deciding if to work with them and how much to request in deposit. We always advise that it’s best to err on the safe side in the beginning by ensuring that you only work to the amount held in Escrow.

Disputes

EWH encourage our Sellers and Buyers to try and resolve any disagreements between themselves. However should that not be possible EWH Customer Services can provide Dispute resolution.

Please note: we strongly encourage users to include all agreements and communication on the WorkStream. In the event of having to make a resolution decision, EWH will use only the communication in the WorkStream as sole evidence. Please see our T&Cs for full details.

The feedback ratings on EasyWorkatHome are an important indicator of the reliability of a user based on their track record under our platform.

On a user’s profile page you can see the feedback scores they have received on jobs as a freelancer.  

You will also see their overall feedback rating which is the % of positive (4 and 5 stars) reviews that they have received over the total number of reviews received.

  • How to leave feedback:

When a freelancer completes a project and the Buyer pays their invoice; both parties are asked to leave feedback for each other.

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